FAQ's
Do you offer personalised items?
Yes! Most of our products can be personalised. Names, dates, inside jokes, quotes. Just follow the product instructions or send us a message if you are unsure.
What information do I need to provide for a personalised order?
It depends on the product but most orders just need a name, a date, or a short message. Each listing will tell you exactly what to include. If you are not sure, send us a message before you order and we will walk you through it. The more detail you give us upfront, the faster we can turn it around for you.
Can I see a proof before my order is made?
Yes. For most personalised orders we will send you a digital proof before we start engraving. You get the chance to check the spelling, layout and wording before anything is cut. We just ask that you come back to us quickly so your order stays on track.
What if I made a typo in my personalisation details?
Contact us as soon as possible. If your order has not gone into production yet we can make the change no problem. Once engraving has started we may not be able to amend it, so it is always worth double checking your details before you submit.
How do I send you my custom design or logo?
Once you place your order, you will receive instructions to upload or email us your file. We prefer high-resolution black-and-white images for best results.
What materials do you use?
We work with solid wood, slate and other natural materials sourced for quality and longevity. Every piece is laser engraved in our Guernsey workshop. Because we use real wood, grain patterns vary slightly between pieces, which means no two items are ever completely identical.
How long will my order take?
Standard items: 3 to 5 working days to dispatch
Personalised orders: 5 to 7 working days
You will receive tracking information as soon as it is on the way.
I need my order for a specific date. Can you help?
Absolutely. If you are ordering for a wedding, birthday or any event with a fixed date, let us know in the order notes or drop us a message when you place it. We will always do our best to work to your timeline. For busy periods like Christmas and Valentine's Day, the earlier you order the better.
Does my order arrive gift ready?
Most of our pieces are packaged with care so they are ready to give as soon as they arrive. If you want something extra special, get in touch and we can talk through options.
Do you ship internationally?
Currently, we ship to the UK and Channel Islands. If you are outside these areas, contact us and we will see what we can do.
What if my item arrives damaged?
We pack everything with care, but if something does arrive broken, just send us a photo within 48 hours and we will send a replacement or refund. No fuss.
Do you offer bulk or trade pricing?
Yes. We work with hampers, corporate gifting, and retail partners. Get in touch to discuss your needs and we will create a custom quote.
How much is delivery?
Delivery is £4.90 on all orders. Free delivery on Guernsey orders over £45, and on UK and Jersey orders over £65, reflecting the higher cost of posting off-island.
Can I collect my order in person?
Yes, local collection is available in Guernsey. Just get in touch before you place your order so we can arrange a convenient time. It is a great option if you are local and want your piece quickly.
🛠️ Product Care
Our engraved items are built to last, but a little love goes a long way:
Slate: Wipe with a damp cloth. Avoid harsh scrubbers.
Wood: Hand wash only, never soak. Oil occasionally to preserve the finish.
Do not microwave or put any engraved item in the dishwasher.
🔁 Returns & Refunds
Custom items: Non-refundable unless faulty
Non-personalised items: 14-day return window
Something wrong? Contact us and we will make it right.
📩 Still Need Help?
We are a small team and love chatting with our customers.
Drop us an email at CorsaireCreations@gmail.com or send us a message on Instagram or Facebook.